ISLAND-V-SHAPED-DOG-HARNESS-MOROCCAN-DUSK

Cleaning Instructions
We suggest hand washing the Travel Carrier with a mild soap and water, followed by air drying it flat. The interior mat is machine-washable, and should be laundered on tumble dry.

Carrier: Hand wash only. Do not tumble dry. Dry flat. Do not dry clean. Do not bleach. Do not iron.

Travel Mat: Machine wash. Tumble dry. Do not dry clean. Do not bleach. Do not iron.

Caution Notice
Keep away from children

Shipping
We offer free standard shipping on all domestic orders of $69 and above!

Estimated Delivery Times (after processing):

• United States & Canada: ~ 10–15 business days
  
• Europe: ~ 12–15 business days
  

Note: These are estimates, not guarantees. Delivery times may vary due to carrier delays, weather, customs clearance, or remote locations.

Returns
If you have any issues with your order and want to return or exchange an item, just email us at 

vip@maogoublue.com within 30 days of your delivery, and we’ll quickly respond with a prepaid shipping label and details on processing a refund.

Personalization
Personalized items are made to order and cannot be returned or exchanged. Adding personalization can take up to an additional 2 business days to process5

Maogoublue is pleased to accept returns for items purchased online within 30 days from the date of purchase, provided that the items are unworn, unwashed, undamaged, and free from defects.

If you are not satisfied with your order, we can easily arrange for a refund or exchange. Please contact us within 30 days of receiving the product to initiate the return or exchange process.

Return/Exchange Conditions:

1. Items must be returned within 30 days from the delivery date.
2. Items must be unworn, unwashed, and have the original tags attached.
3. Clearance items and final sale items are not eligible for returns or exchanges.
4. Free gifts are non-refundable and cannot be returned.

How to Return

1. Contact Customer Service: Reach out to our customer service team, providing your order information and a brief explanation of the reason for return. Please specify whether you would like a refund or an exchange. When requesting an exchange, kindly provide the style, size, and color of the new item you wish to receive.

2. Review and Response: We will review your request and respond to you as soon as possible.

3. Prepare Your Package: If your return request is approved, be sure to include a note with your name, address, order number, and reason for return on a separate piece of paper. Place the paper inside the package along with the item(s) you wish to return, ensuring proper packaging.

4. Ship Your Item(s): Ship the item(s) back to us via your local postal service. If you require expedited processing of your return package, please contact our customer service and provide the tracking number for the return package.

5. Processing Your Return: We will process your return within 5 business days upon receiving your package.

Note:

• Please contact us if you wish to return an item. Returns not discussed and authorized in advance will not be accepted.
• Do not ship returns to the address on the package or the office address on the website. This is not our return address and will affect the processing of your return. After submission of your request, we will provide you with a return address via email.
• Please carefully inspect your return before sending it. We are not responsible for returns of non-MAOGOUBLUE products.
• We are not responsible for any shipping fees incurred for product returns.
• We reserve the right to refuse any returns/exchanges if the product shows signs of wear, has been used, or altered from its original condition.

REFUND

If you initiate a return, your refund will be credited back to the original payment method. In the event of a return, MAOGOUBLUE does not refund shipping fees.

Once your package reaches us, please allow 5 business days (subject to peak periods) for the processing of your return. If your return does not meet the listed conditions, the package will be returned to you at your own expense. Upon acceptance of your return, your refund will be issued, and you will receive a confirmation email. Customers who paid with PayPal balance may receive their refund on the same day it is issued. If the refund is returned to your credit card, your credit card company may take up to 10 business days to process the refund into your account. If more than 10 business days have passed since we approved your return, please contact us at service@maogoublue.com.

Damage and Issues

Please inspect your order upon receipt. If the items are defective, damaged, or you receive the wrong item, please contact us immediately so that we can assess the issue and make it right.

Exchanges

After returning the original product to us, you may contact us to purchase a replacement item separately. This ensures that you receive the desired item and accrue any points for discounts used.

Once we receive the item you returned, we will refund the purchase amount to the original payment method, such as the credit card used for the order.

Non-Receipt of Items

If your package is still missing or lost, you must contact us to file a claim within 10 days after the estimated delivery date of your order. Please be sure to check with neighbors, roommates, family members, or anyone else who may have been at home when the package was delivered.

For packages reported as delivered by the carrier, MAOGOUBLUE does not assume nor accept any responsibility. We do not issue refunds or points for carrier-confirmed delivered packages.

Contact Us

If you have any further questions or difficulties during the return process, please feel free to contact us at vip@maogoublue.com. We are always online and ready to assist you with any inquiries.

Sizing & Fit (Harness)

1) How do I choose the right harness size?
Choose the size based on your dog’s chest girth (the widest part behind the front legs). Compare your measurement to our Size Chart on the product page. If your dog is between sizes, we generally recommend sizing up for comfort.

2) How should the harness fit?
The harness should fit snug but not tight. You should be able to fit two fingers between the harness and your dog’s body.

3) My dog is between two sizes — what should I do?
If your dog’s measurement falls between sizes, choose the larger size. It’s easier to adjust a slightly larger harness than to force a smaller one.

4) How do I measure my dog?
Use a soft measuring tape and measure:

• Chest girth: around the widest part of the ribcage (behind the front legs)

• (Optional) Neck girth: around the base of the neck
  Then match your measurements to our size chart.

Comfort, Safety & Control (Harness)

5) Is a harness safer than a collar?
Many dogs find a harness more comfortable because it can help distribute pressure more evenly compared to a collar. Proper sizing and a secure fit are essential for comfort and control.

6) Does it stop pulling?
No product can guarantee “no pulling,” but a properly fitted harness can help improve comfort and control during walks. For strong pullers, training and consistent leash handling will make the biggest difference.

7) Is it escape‑proof?
A correct fit helps prevent slipping, but no harness is 100% escape‑proof for every dog. If your dog tends to back out of gear, ensure the harness is properly adjusted and always supervise during walks.

8) Is it suitable for puppies?
Yes, as long as you choose the right size and re-check the fit regularly—puppies grow quickly.

9) Is it suitable for long‑haired dogs?
Yes. To reduce friction, make sure the harness is snug (not tight) and check for shifting during walks.

Wearing & Care (Harness)

10) How do I put the harness on?
Most harnesses can be worn in a few simple steps:

1. Loosen the straps (first time only)

2. Place the harness on your dog

3. Fasten the buckles

4. Adjust for a snug, two‑finger fit

11) How do I clean the harness?
We recommend hand washing with mild soap and cold water, then air drying. Avoid high heat and harsh chemicals.

12) Will the color fade over time?
To help preserve color and fabric quality, avoid harsh detergents and always air dry. Normal wear over time is expected.

Leash FAQs

13) What leash length should I choose?

• 5 ft / 1.5 m: best for city walks and close control

• 5–6 ft / 1.5–1.8 m: most popular for daily walks

• Long line (10–30 ft): training and open areas (not recommended for busy streets)

14) Is the leash compatible with your harness?
Yes. The leash clip works with standard harness attachment points (D-ring). For the best experience, pair the leash with a properly fitted harness.

15) Can I use the leash with a collar too?
Yes. You can clip the leash to a collar or a harness depending on your dog’s needs. Many owners prefer a harness for comfort and control.

16) Is the leash suitable for strong pullers?
It depends on your dog’s size and pulling strength. Please check the leash’s hardware strength and width. For heavy pullers, choose sturdier hardware and always use appropriate training techniques.

17) Does the leash have a padded handle?
Some versions may include a comfort handle. Please refer to the product description or photos for the exact design.

18) Does the leash include a traffic handle (a second short handle near the clip)?
Some versions may include a traffic handle for close control in busy areas. Please refer to the product listing for details.

19) Does the leash tangle easily?
As with most leashes, tangling can happen if your dog circles frequently. If your leash includes a swivel clip, it may help reduce tangling.

20) Is the leash reflective for nighttime walks?
If your version includes reflective details, it can help improve visibility in low light. For nighttime safety, we also recommend using a reflective accessory or safety light.

21) How do I clean the leash?
Hand wash with mild soap and water, then air dry. Avoid high heat to protect the material and hardware.

Bundles (Harness + Leash Set)

22) Do the harness and leash come as a set?
Some products are sold separately, and some may be offered as a bundle. Please check the options on the product page to see if a Harness + Leash Set is available.

23) Is there a discount for buying a set?
If bundle pricing is available, it will be clearly shown on the product page or applied automatically at checkout during promotions.

24) Which is better: collar + leash or harness + leash?
Many dogs benefit from a harness for better comfort and control during walks. The best setup depends on your dog’s size, behavior, and training level.

Shipping, Returns & Exchanges

25) How long does shipping take?
Orders are typically processed within 1–3 business days (Mon–Fri). Estimated delivery after shipping:

• US/Canada: ~ 10–15 business days

• Europe: ~ 12–15 business days
  Exact options and fees are shown at checkout.

26) Do you offer free shipping?
Yes — free standard shipping on orders $69+ (before tax, after discounts), where available.

27) Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email. Tracking updates may take 24–48 hours to appear.

28) Can I change my address or cancel my order?
Please contact us as soon as possible at [vip@maogoublue.com]. If your order has already shipped, we may not be able to change or cancel it.

29) What is your return policy?
We offer a 30‑day money‑back guarantee from the delivery date. To be eligible, items must be unused, clean, and in original packaging.

30) How do exchanges work (size/color)?
If you need a different size or color, contact us within 30 days at [vip@maogoublue.com]. Exchanges are subject to stock availability.

31) What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at [vip@maogoublue.com] with your order number and clear photos/videos. We’ll help with a replacement, exchange, or refund based on the situation.

32) Will I have to pay customs duties/taxes?
International orders may be subject to customs duties or import taxes depending on your country. These charges are typically the customer’s responsibility unless stated otherwise at checkout.