SHIPPING POLICY
Shipping Policy
Last updated: August 12, 2026
Thank you for shopping with MAOGOUBLUE. Please review our shipping information before placing your order.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
Business days are Monday through Friday, excluding weekends and public holidays. Orders placed during weekends, holidays, promotional periods, or product launches may require additional processing time.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please note that processing time is separate from delivery time.
Shipping Destinations
MAOGOUBLUE ships to the United States, Canada, Europe, and selected international destinations.
Available shipping destinations will be displayed during checkout. If your country or region cannot be selected at checkout, we are currently unable to deliver to that destination.
Some countries may require customers to provide a tax identification number, personal identification number, or other customs information before an order can be shipped.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on your delivery destination and order value.
We offer free standard shipping on orders of $79 USD or more after discounts have been applied.
Orders below $79 USD will be charged the shipping fee shown at checkout.
Estimated Delivery Times
Estimated delivery times after your order has been processed are:
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United States: 7–12 business days
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Canada: 7–12 business days
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Europe: 7–12 business days
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Other international destinations: 10–20 business days
These delivery times are estimates and are not guaranteed. Delivery may be affected by customs inspections, carrier delays, severe weather, public holidays, local delivery conditions, or other circumstances outside our control.
Remote areas may require additional delivery time.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Please allow 24–72 hours for tracking information to become available after receiving the shipping confirmation email.
Tracking updates may occasionally be delayed even while the package is still moving through the carrier’s network.
Address Changes
Please check your name, address, apartment number, postal code, telephone number, and email address carefully before placing your order.
If you need to change your delivery address, contact us at help@maogoublue.com as soon as possible.
We will try to update the address before the order is shipped, but address changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.
MAOGOUBLUE is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if a package must be resent.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, or local handling charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customs procedures may also cause delivery delays. MAOGOUBLUE cannot control or predict customs processing times or local import charges.
Delayed Packages
If your tracking information has not updated for several days or your order has passed the estimated delivery window, please contact us at help@maogoublue.com with your order number.
We will contact the shipping carrier and assist you with locating the package.
Carrier delays, customs inspections, public holidays, and severe weather may occasionally extend the estimated delivery time.
Packages Marked as Delivered
If your tracking information shows that the package was delivered but you cannot locate it, please:
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Check around your property, mailbox, reception area, or designated delivery location.
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Ask household members, neighbors, or building management whether they accepted the package.
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Contact the local shipping carrier for delivery details.
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Allow up to 48 hours, as some carriers may update the status before completing delivery.
If the package is still missing after completing these steps, contact us at help@maogoublue.com with your order number and tracking information.
Lost or Returned Packages
If a package is confirmed as lost during transit, please contact us and we will review the case with the shipping carrier.
If a package is returned to us because of an incorrect address, failed delivery attempt, unclaimed package, or refusal of delivery, we will contact you after receiving it.
Additional shipping charges may be required if you request the package to be shipped again.
Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.
You will not be charged additional shipping fees for a split shipment initiated by MAOGOUBLUE.
Pre-Order Items
If your order contains a pre-order item, the estimated shipping date shown on the product page will apply.
Unless otherwise stated, all items in the same order may be shipped together when the pre-order item becomes available. We recommend placing in-stock and pre-order products separately if you need the in-stock products sooner.
Contact Us
If you have any questions about shipping or need help with an order, please contact:
Email: help@maogoublue.com
Please include your order number so our customer service team can assist you more efficiently.