Need assistance? We're glad to receive your email!

However, before you send an email, please check our FAQs section to see if we've already addressed your most urgent questions.

For detailed information regarding after-sales support, such as checking order status, package tracking, or other related matters, please contact our support department via our online form.

Email Chat Hours (Monday to Friday | 9:00 AM to 6:00 PM (GMT+08:00)):

 You can email us at If you haven't received our reply email in your inbox, please check your "Spam" or "Junk" folder.